Hospitality Experience Chart
During week of this class, you are asked to participate in two hospitality experiences. Using the chart below, expain the experiences and evaluate them based on the qualities presented in the class content. Evaluate the various components by explaining how your experiences illustrate your understanding of each concept. In addition, you are required to add three additional characteristics to the chart that you feel were important to your experiences. Use information provided in your readings and research to complete the additional characteristics.
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Experience 1 |
Experience 2 |
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Description of establishment and experience (Who, When, Where, and Why?)
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Intangibility |
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Perishability |
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Inseparability |
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Friendliness of staff |
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Responsiveness of staff |
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Professionalism of staff |
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Most memorable “moment of truth” |
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Cleanliness of establishment |
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Condition of establishment |
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Guest loyalty: Would you return? And why or why not? |
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<INSERT ADDITIONAL CHARACTERISITIC HERE> |
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<INSERT ADDITIONAL CHARACTERISITIC HERE> |
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<INSERT ADDITIONAL CHARACTERISITIC HERE> |
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Select two hospitality experiences using the criteria discussed in class readings.
Explain the experiences and evaluate them based on the qualities presented in the class content by filling out the Hospitality Experience Chart.
Click the Assignment Files tab to submit your assignment.