Review the Patient SatisfactionSurvey below:
Hospital Patient Satisfaction Survey
|
Patient Satisfaction Indicator |
Current Performance |
Goal |
|
Hospital cleanliness |
8.2 |
> = 9.2 |
|
Overall patient satisfaction with doctors |
7.6 |
> = 9.2 |
|
Average patient wait time |
13 minutes |
< = 15 minutes |
|
Overall patient satisfaction with hospital |
9.7 |
> = 9.2 |
Complete the following prompts based on the chart provided above.
Patient Satisfaction Strength
· Identify a patient satisfactionindicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
|
[Insert Response]
|
Patient Satisfaction Weakness
· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
|
[Insert Response]
|
Patient Satisfaction Opportunity
· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
|
[Insert Response]
|
Explain the importance of effective consumer relations in the health care industry.
· Consider the role data (e.g., surveys) plays in effective consumer relations.
· Consider the role communication plays in effective consumer relations.
|
[Insert Response]
|
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
|
[Insert references used]
|
