Create a 4-5 slide PowerPoint or Prezi presentation
A. Slide 1: Introduce the name of the person you interviewed, company name, title and how long they have worked in their role
B. Slide 2: Provide some information about the company (include product or services, location, pictures, web site links, customer comments and etc.)
C. Slide 3: What you learned about the Customer Service Desk from your interview
D. Slide 4: List three recommendations you learned in class that could improve the Customer Service Desk or the Customer experience e.g. update the webpage to include live chat, create a customer database, outsource delivery or valet parking
Reference chapter 7 page 287-293 to create your Capstone presentation
Submit your PowerPoint to the Capstone Project 5 Dropbox folder on D2L.