Stereotypes

QUESTION 1: Compare  needs, values, and motivations for two age groups of workers and how  you would interact with them in a supervisory role. Remember to be  tactful and avoid stereotypes through the use of scholarly research (use  business journals rather than Internet blogs for support). (minimum 300 words, 1 APA reference)

QUESTION 2: As  a service provider working in a hospitality operation, comment on how  you might obtain customer feedback outside the traditional comment  cards? In addition, knowing most customers that have a bad "customer  service" experience are reluctant to provide negative feedback, how  might you make getting customer feedback easier in order to increase  participation? (minimum 250 words)