MAT 543 Week 9 Case Study 2: Quality Analysis

The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.

Write a two to three (2-3) page paper in which you:

1. Construct a fish-bone chart      using Word or MS Paint.
2. Construct a run and / or      control chart using Excel.
3. Recommend to the ambulatory      health service on how it can improve the services it offers in its walk-in      urgent care clinic, based on your analysis. Provide a rationale for your      recommendation.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using      Times New Roman font (size 12), with one-inch margins on all sides;      citations and references must follow APA or school-specific format. Check      with your professor for any additional instructions.
• Include a cover page      containing the title of the assignment, the student’s name, the      professor’s name, the course title, and the date. The cover page and the      reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Analyze projects using the      tools of quantitative methods.
• Write clearly and concisely      about quantitative methods for health services using proper writing      mechanics.