Kayla, a supervisor, recently hired a new manager, Alex, but has
received complaints from customers that they cannot understand him when
they speak to him on the telephone. Alex is a Romanian employee
visiting from the company's Romanian office and is scheduled to remain
with the firm for two years. Kayla is concerned that if she allows Alex
to perform duties similar to other managers, the firm will lose
customers; however, she is unsure about the firm's liability for
decreasing Alex's responsibilities as a result of his foreign accent.
What do you advise?
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