CSS120 Professional Communication/Call Center: Capstone ProjectPart 3

The capstone project is designed to be an active learning experience that brings together all of the concepts and techniques described in this textbook in a real-world setting.  This project involves creating a Project Plan.

For this part of the Capstone Project, draft the interview question focusing on the following areas:

ü  Responsibilities of the role

ü  Customer satisfaction

ü  Use of technology

ü  Professional development for Service Desk (e.g. self-management, soft skills, writing skills, etc.)

ü  Handling difficult customers

ü  Problem-solving strategies

ü  Stress management

 

Submit your Interview Draft to the Capstone Project 3 Dropbox folder on D2L.

Field of study: 
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