The capstone project is designed to be an active learning experience that brings together all of the concepts and techniques described in this textbook in a real-world setting. This project involves creating a Project Plan.
For this part of the Capstone Project, draft the interview question focusing on the following areas:
ü Responsibilities of the role
ü Customer satisfaction
ü Use of technology
ü Professional development for Service Desk (e.g. self-management, soft skills, writing skills, etc.)
ü Handling difficult customers
ü Problem-solving strategies
ü Stress management
Submit your Interview Draft to the Capstone Project 3 Dropbox folder on D2L.
Field of study:
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