Part2. The Service DeskInterview.
The capstone project is designed to be an active learning experience that brings together all of the concepts and techniques described in this textbook in a real-world setting.
This project involves interviewing a Customer Service desk representative. There are a number of task required to be completed before securing an interview.
Identify three potential Interviewees
· Name
· Title
· Contact Information
· Business/ Company
Communication to the interviewee ahead of time is imperative to conducting a successful interview. Develop an introduction email correspondence, i.e. letter or memo:
A. Introduce yourself
B. Provide capstone project overview
C. Request Interview with recommended dates
D. Create a proposed timeline to schedule and complete the interview
Reference chapter 4 pages 161-168 for samples and tips.
Submit yourlist of interviewees and the email to the Capstone Project 2 Dropbox folder on D2L.