For this Assignment, you will research the differences between
clinical quality and customer service quality, specifically in
long-term care.
● Using the Medicare Nursing Home Compare website,
research one nursing home that has a reported customer complaint.
●
Provide a general overview of the nursing home (e.g., name,
location, bed size, ownership, etc.)
● Discuss the overall quality
of customer service offered at the nursing home (as evident by
customer complaint inspection results)
● Discuss the overall
quality of clinical care offered at the nursing home (as evident by
recent survey inspection results)
● Discuss appropriate techniques
that you would use to improve quality of customer service offered
at the nursing home
● Discuss appropriate techniques that you would
use to improve quality of clinical care in the nursing home.
● Be sure to include details about the complaints that you found.
● Report your findings by using one (1) of the methods below: Internal organizational memorandum
- You can select any nursing home published on the Medicare Hospital Compare website. To narrow your selection, consider researching nursing homes in your community, previous places of residence, employers, competitors, or even a nursing home you would like to network with someday. References: http://www.medicare.gov/nursinghomecompare/search.html https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf http://www.cdc.gov/nchs/nnhs.htm
