Format and the Professional World

Select ONE of the following:

1. There are several different formats (emails, letters, reports, slides, and more) we will study this quarter. How important is the format in connecting with an audience? Defend your answer with relevant support.
2. Consider a time when the way a message was delivered to you made a difference. What were your expectations about the message and how were they influenced or changed by the manner in which the information was delivered?