Write a 400–500-word essay that explains how a multi-cycle action research project carried out in an organizational system is related to, yet distinctly different from, an improvement-oriented capstone study. The paper should include:
- A description of how the systems model enables organizational theorists to compare very different organizations.
- A brief description each of the Baldrige and AQIP programs as system improvement agencies.
- An explanation of the differences between improving KPIs and system processes.
- A description of the difference between a study of organizational KPIs and organizational processes.
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