Using examples case, explain why both leadership traits and management skills are foundational for leading an organization, improving organizational structure, and making managerial decisions.
Case Study
Store Manager, Ensign Jimmy Badger
During his senior year in high school, Jimmy Badger decided that he would apply for a scholar- ship with the Naval Reserve Officers Training Corps (NROTC) Scholarship Program. The pros- pect of having a scholarship that included the cost of tuition, textbooks, lab fees, and minor living expenses seemed outstanding. The focus of the NROTC program on developing leadership skills, including community-service activities, was another plus for Jimmy. He reasoned also that the formal education he would receive would help pre- pare him for a good career in whatever field he chose. Furthermore, Jimmy thought that serving his country for the six required years was an excel- lent idea. In his words, “If the powers that be think our country needs a Navy, I want to do my part.”
Jimmy found appealing the idea that after grad- uation from college he would be commissioned as an Ensign in the Naval Reserve, if he committed to
a minimum of five years of active duty service. After a successful four years at his chosen state uni- versity, Jimmy became submarine officer Ensign Badger. The five years in the Navy fulfilled their promise. Jimmy enjoyed working with sailors, other officers at his level, and more experienced officers. Jimmy particularly enjoyed being a leader and having so much responsibility. He noted that “One mistake in a submarine can have disastrous consequences for hundreds of people.”
Jimmy’s superiors thought highly of his work, and they consistently give him outstanding performance evaluations (fitness reports). The one area of sug- gested improvement in his performance as a naval officer was that at times his performance expecta- tions of those in his command tended to be unrealis- tically high. A senior officer once told him, “Ensign Badger, this is not your grandfather’s Navy. You need to be a little more patient with young sailors.”
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66 CHAPTER 2•TRAITS, MOTIVES, AND CHARACTERISTICS OF LEADERS
When Jimmy began his job search as he approached the end of his naval service, he found that many companies were actively recruiting former military officers. The most attractive opportunities were for management positions, or management training programs that would lead quickly to a man- agement position. After a brief job search, Jimmy accepted a management training position at one of the best-known home-improvement chains.
From the start of the training program, Jimmy knew that he had made a good career choice. He believed strongly that his command experience in the Navy, as well as his formal education and part-time jobs, were a strong combination for being successful as a store manager. Jimmy began by working as a store associate for three months in order to learn the business from an entry-level per- spective. Next, he was appointed as manager of the tool department at one store for nine months.
Jimmy’s giant step into a leadership position took place when was appointed as the store man- ager at a medium-size store in the chain, located in Denver, Colorado. In his first meeting with the department managers and other key personnel, Jimmy told them, “I am so pleased to have com- mand of this store. I will soon be asking you for your suggestions as to how to make our store one of the highest-performing units in the company. Communication with me will be constant. My smartphone will be turned on 24/7 to listen to your problems, as well as to inform you of any trou- ble spots I observe.”
A few months into his position, Jimmy transmit- ted an e-mail to every worker in the store, depart- ment supervisors included. The e-mail read in part: “Last evening during my late-night inspection, I noticed several deficiencies in the parking lot that I do not want to see repeated. I found several shop- ping carts scattered around the lot, instead of in their designated parking space. I found garbage on
ASSOCIATED ROLE PLAY
Today, district manager Lola Sanchez holds a per- formance review with store manager Jimmy Badger. One student plays the role of Lola, who is
the ground. I saw two of our store associates puff- ing cigarettes outside the store.
“All of the above are totally unacceptable. Let me know by the end of your shift how you are going to fix the problem.”
Toward the end of Jimmy’s first year, the human resources department conducted its annual morale and job satisfaction survey using the company intranet. Participants were assured that all responses would be anonymous. As a result, parti- cipants were encouraged to be entirely candid. Sev- eral of the write-in comments about store manager Jimmy Badger were as follows:
● Our manager is energetic and eager to win. He is still learning about the home-improvement busi- ness, but I think his high standards will help us down the road.
● I heard that Jimmy was an officer on a subma- rine. Will somebody please tell Jimmy to not worry so much? One mistake by a store associ- ate will not drown us.
● Our man Jimmy Badger is a good leader. But he needs to know that some of the yahoos we hire as store associates don’t fix their mistakes with one dressing down.
● I like our store manager. But I think he thinks that our ship is sinking and his job is to pull off a rescue mission.
